Returns & Exchanges

At FLEXTAIL, we stand by the quality of our gear and offer a 30-day return policy for any unused products in their original packaging. Whether you need a different model or a full refund, our goal is to ensure you are fully prepared for your next outdoor adventure.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and the appropriate return shipping address.

• 2.
  Prepare the Package

  Securely pack the items in their original product packaging, ensuring all accessories and manuals are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our distribution center for inspection.

• 4.
  Receive Refund or Exchange

  Once our warehouse confirms the item's condition, we will process your refund to the original payment method or ship your replacement within 5-7 business days.